Help with HistroQuest on iPhone and Android. If the steps below do not solve your problem, email support@histroquest.com.
Contact support
Include your device model, iOS or Android version, HistroQuest app version, the affected story or chapter, and a short description. A screenshot can help. Never send your password or complete payment details.
The app does not open or closes unexpectedly
- Close HistroQuest completely and open it again.
- Restart your device.
- Check the App Store or Google Play for an app update.
- Check that your device has enough free storage.
If the problem continues, contact support.
Stories or chapters are not loading
Check your Wi-Fi or mobile data connection. An internet connection is needed to load the catalogue and download new content. Close and reopen the app, then try the download again. If it still fails, tell support which story and chapter are affected.
Premium is not unlocked / restore purchases
Use the same Apple Account or Google Account that you used for the purchase, and sign in to your HistroQuest account. In the app, select “Restore purchases” in the Premium or account settings and wait for confirmation. Restoring an existing purchase does not purchase another subscription.
If Premium remains locked, contact support and name the store where you purchased it. Do not buy a second subscription to resolve a technical problem.
Manage or cancel your subscription
iPhone: Open Settings, tap your name, then Subscriptions. Select HistroQuest and follow the cancellation instructions. Apple’s cancellation guide.
Android: Open your Google Play subscriptions using the Google Account used for the purchase. Select HistroQuest, choose Cancel subscription and follow the instructions. Google’s cancellation guide.
Uninstalling the app or deleting your HistroQuest account does not cancel a store subscription. Cancel it separately in the store where you purchased it.
Request a refund
For Apple purchases, submit a request at reportaproblem.apple.com. Apple decides whether the purchase is eligible.
For Google Play purchases, follow Google Play’s refund instructions. You can also contact HistroQuest support with questions about the purchase. Refund eligibility depends on the store’s rules and applicable law; a refund is not automatic.
Sign-in problems
Check your connection and complete the Apple or Google sign-in process. If you used Apple’s “Hide My Email”, your HistroQuest account may use an Apple relay address. Tell support which sign-in method you used, without sending your password.
Delete your account
Open your profile or account settings in HistroQuest, select “Delete account” and follow the instructions. Account deletion is permanent. See our account deletion page for details and an alternative request if you cannot access the app. Cancel any store subscription separately.
Offline use
You need an internet connection to sign in, check purchases, load new stories and download content. Previously downloaded content may be available offline, depending on its download status.
Premium content and prices
Premium provides access to the Premium content currently offered in the app. Available stories, subscription prices and any eligible introductory offers are shown in the app before purchase.
Privacy
Read our privacy policy. For general enquiries, visit Contact.
Updated 13 October 2026.